This service is only available if your lost property is found and turned in to Tokyo Metropolitan Police Department.
Did you lose something while traveling in Japan?
Was it found by the Tokyo Metropolitan Police Department?
Do you wish to have it delivered to your home overseas?
Don't worry.！Our service is a direct delivery service for lost items that have been confirmed to have been delivered to and are being stored by the Tokyo Metropolitan Police Department.
To use our service, please contact the Tokyo Metropolitan Police Department again, inquire about the lost item, and obtain the following information. If you tell them that you would like to use the Lost Property Overseas Delivery Service for foreign tourists, they will provide you with the necessary information.
- Login ID and password to use this service
- Acceptance number of lost property (designated by the Tokyo Metropolitan Police Department)
- Package size (in centimeters) when packing lost property ✳
- Packing weight (in grams) when packing lost property ✳
✳The lost property delivered to the Tokyo Metropolitan Police Department will be packed and weighed by the staff of the Tokyo Metropolitan Police Department.
Once you have obtained the above information, please click on the link at the bottom of this website page that says "Click here to apply for this service". This will open our international delivery service application form.
Please fill in the required information on the form and submit it.
After submission, you will receive an email from the shipping company （O.S.S Co., Ltd.）
with information about shipping fees and other details.
◆ Process of using the serviceis as follows
- You lost something in Tokyo
- You contacted the Tokyo Metropolitan Police Department
- Your lost item was found by the Tokyo Metropolitan Police Department
- You are currently viewing this website
- You contact the Tokyo Metropolitan Police Department again and say "I want to use the foreign tourist lost property overseas delivery service, please tell me the information to use the service"
- Once you have obtained the information needed to use this service, you access this website again
- You click on the link at the bottom of this website page that says “Click here to apply for this service" and access the application form
- You fill in the required information and apply for the service (please enter in English)
- You will receive an email from the delivery company（O.S.S Co., Ltd.） at the email address you entered
- You pay the shipping fee
- Your lost property will be delivered to your home overseas
Please have ALL INFORMATION READY before you apply!
Your request cannot be processed without information given by Tokyo Metropolitan Police Department.
Click here to apply for this service
Please enjoy your trip immensely in Japan where lost items are returned to you！